Here lies the fine print

Here are our super exciting terms and conditions! It's all there for you to have a read through if you'd like, but we reckon most of you have much more entertaining things to do, like watching paint dry.

We've tried to keep it relatively simple but it's tricky when solicitors want you to use their special language that can be as indecipherable as Elvish text from a J. R. R. Tolkien novel. We've tried to break it down into little chunks so that you only have to bother with the bits you need. If anything doesn't make sense then drop us a message and we'll help you out.

Saying all that if you're the type to go though terms and conditions with a fine toothcomb, then first of all question your sanity, then secondly think about getting some new hobbies. It's all here for you if that's your thing, if you get to the end we'll be impressed.

Just click on each section to reveal the relevant info.
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    • Some legalese to start you off, enjoy:
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      In the following terms and conditions “The Author” shall mean The Dignums (Phil and Toby Dignum) and their employees. “The Client” shall be those persons defined as on the booking document, regardless of who is financially responsible for the agreement. The “wedding day/event day/date” shall mean the booked day(s) on which the photography services will take place. Any change of venue(s) must be agreed between the Author and Client(s) in advance in writing. It is mutually agreed that the following terms of agreement form an integral part of this contract and that no variation or modification of this contract shall be effective unless accepted by both The Dignums and the client in writing. Payment of any booking fee or session fee by the Client is taken as a sign of agreement and acceptance of all terms and conditions as set out by The Dignums.

      This is saying that you're you, and we're us. If you'd like us to take some photos of you then all the stuff below helps us do that, so you're most likely going to be cool with it.
    • Copyright
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      The 1988 Copyright Act assigns the copyright of the photographs to the The Author. It is therefore contrary to the Act, and illegal, to copy photographs, or allow to be copied, by any means photographic or otherwise, by any person or machine for commercial purposes other than by the The Author or their appointed agents. The Client(s) retain a personal usage license to exhibit, print and copy photos for personal use.

      Basically what this means is that when an artist creates a piece of work, be it a painter or photographer, copyright of that work naturally falls to the artist. The copyright to the Mona Lisa belonged too Leonardo da Vinci, not Lisa herself. I'm sure she loved the painting, was pleased she looked quite nice in it, and didn't concern herself with whether she owned the copyright or not.
    • Display
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      The client(s) hereby allow(s) the The Author to display any photograph covered by this contract and to generally promote their business in advertising, brochures, magazine articles, websites, sample albums etc. The Author also retains the rights to occasionally supply photographs to other vendors for self-promotional purposes.

      The chances are very strong that you're considering booking us because you've looked at lots of great photos from our previous shoots. In our line of work it would be impossible to attract new clients without being able to show the work we’ve done previously. For us to run our business and keep shooting awesome photos for lovely people we need your help! You don't actually physically do anything, other than just be cool with the fact that may share the odd photo of you guys having a whale of a time whist we captured it. We totally get that weddings are personal events, in fact we're of the opinion that they should be as personal and unique as possible. Rest assured that we'll always do our upmost to show you in the best possible light, and not that unflattering sh*t we accidentally took when our finger brushed the shutter button whilst we were chatting to you.
    • Coverage, weather, delays and restrictions
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      Photographs taken during the course of the event will be at the discretion of the The Author although every effort will be made to comply with the client(s)’ requirements. The Author shall be granted artistic license in relation to the poses photographed and the locations used. The Author's judgement regarding these matters shall be deemed correct. The Author kindly asks the Client(s) to not edit the images when sharing on social media as this may in turn create a false impression of the The Author's style. The Author shall endeavour to photograph all individuals as requested by the Client(s) at some point, but no responsibility will be taken by the The Author on the occasion of leaving somebody out. The Author and the Client(s) both agree that the Author is not responsible for compromised coverage due to causes beyond the Author's control, including, but not limited to: weather conditions, schedule complications, the lateness of brides, grooms, family members or other party members or other principals, schedule complications, other people's camera or flash, rendering of decorations, restrictions of the venues or officiate, existing backgrounds or lighting conditions which may negatively impact or restrict the photography coverage. The Author's coverage is limited by the guidelines of the ceremony official or the event site management. The Client agrees to accept the technical results of their imposition on the photographer. Negotiation with the any officials for moderation of the guidelines, and acquiring all permits and necessary permission for all locations on which the Author will be performing services is the Client's responsibility.

      Weather and circumstances permitting, the photographs will be taken as agreed. In the event of inclement weather the The Author, in cooperation with the Client(s) will make necessary changes to the schedule. The Author will do their best to produce coverage of the event within the time allocated. For wedding bookings the The Author cannot be held responsible for the lack of coverage caused by the bride, bridegroom or other members of the wedding party not being ready on time, delays caused by traveling between venues, nor by restrictions placed on the The Author by officials of the church, register office, celebrants, or other staff at marriage venues.The Author does not guarantee any specific picture, nor to include any specific background, location, prop, or arrangement although every effort will be made to interpret the Client(s') wishes. It is the sole responsibility of the Client(s) to ensure that time is set aside during the event day if they wish for particular shots, and the The Author cannot be held responsible for delays, deferrals by the Client(s), omissions, or failing natural light. The Author cannot be held responsible for the lack of coverage caused when working alongside videographers or other suppliers. The Author does not work alongside additional stills photographers, The Author will be the sole professional stills photographer()s at the event. The Client(s) acknowledges that the presence of other photographers (including guests taking pictures or video with cameras or smartphones) will adversely impact the ability of the The Author to work at optimal performance and coverage, and as a result the supplied work may fail to meet the standards represented by The Author portfolio and samples.

      We may look like them, and it may be hard to believe, but we're not actually super-heroes! We can't control the weather like Storm from X-Men, and we certainly don't have the superpower to bend religious representative and registrars to our will (what a boring Marvel movie that would make). So this bit is basically saying please down't hold us accountable for things that are out of our control. We will always do our best to help you out on your shoot, from offering our advice, to spotting ways we could do things a little differently if everything doesn't go quite to plan. We put a lot of money and effort into ensuring we have back up equipment and systems in place, and touch wood we've never had a problem we couldn't find a solution or compromise for. We'll always do our best to make sure your experience of us photographing you is awesome, and we'll try and help with any restrictions, problems and difficulties that hopefully won't even arise.
    • Inspection of the Photographer’s Work and Portfolio
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      The Client(s) should ensure that they have thoroughly inspected the The Author's portfolio and any sample images supplied by the The Author in order that they may assess the The Author's style, consistency, quality and working methods. The Client(s) agrees that having performed such due diligence, and that they are happy that the photographer’s body of work suits their individual requirements. The Author is a non-traditional photographer and does not work from detailed "shot lists". Specific or requested photos such as, but not limited to: screen shot ideas, Pinterest boards, Instagram or Facebook feeds, another photographers work, etc.; cannot be guaranteed by the Author. Our approach is photojournalistic and creative. As such, we work in a free flowing manner to best provide you with photographs that represent our style and approach.

      We like to think our clients are extremely intelligent, and that they wouldn't choose a photographer without taking at least a quick look at their work before ponying up the dosh to book. So this bit is making the assumption that you've taken a look at our work, and you like what you see. It just saves us should someone do the silly thing of not actually looking at what we do and making a presumption they'll receive something totally different to the style and approach we offer.

      Every wedding day is unique, that uniqueness will be created by a mixture of whatever you have planned, your chosen venues, the weather and light conditions, your wedding guests, and whatever naturally unfolds and occurs. Your wedding photos will be a reflection of all those things mixed with our individual style of photography.
    • Prices, costs and coverage packages
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      All standard photography packages and additional goods specified on the booking form are supplied at the prices standing on the date of booking. Goods not specified on the booking form are supplied at the prices standing at the time of receipt of the order.

      Photo albums purchased as part of wedding coverage packages must be finalised and ordered within 3 (three) months of delivery of the client(s) wedding gallery. No refunds will be given on albums not claimed within the stipulated time period. Photo product prices are subject to change, and increasing suppler costs.

      Don't ask us how much our wedding coverage costs, and what our photo product prices are, then go away for five years and then come back expecting the price to be exactly the same as it was way back when. In five years time we'll have even more experience under our belts, and we'll be even more in demand, just to warn you, when that happens we'll probably charge more. We want a nice life/work balance please and thank you very much.

      Wedding albums are awesome, so let's get them designed and into your hands as soon as possible. If you get distracted by life and it takes you a long time to come back to us to get things sorted, then understandably our suppliers may have put their prices up, and so we'd have to charge you the extra. It's only fair.
    • Payments
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      For portrait sessions and event coverage payment of the full session fee will confirm your booking, as well as full acceptance of these terms and conditions.
      For wedding bookings a non-refundable booking fee will confirm your booking, as well as full acceptance of these terms and conditions. The booking fee will be deducted from the cost of the Client(s') chosen package when calculating the final balance due. The Client(s') date will only be reserved on the receipt of the booking fee. The booking fee is only transferable if the The Author is available on the requested alternative event date. Payment in full of the remaining balance for wedding bookings will be due no fewer than 30 (thirty) days prior to the booked and agreed event date. Failure to make the full payment on time will be deemed that the Client(s) do not require the The Author to attend the wedding and have cancelled with the full amount remaining due. Additional goods ordered must be paid for in full at the time of ordering that particular item. Titles to all goods remains with the photographer until paid for in full by the Client(s).

      The main gist of this section is; if you'd like to book a portrait session, be it a family one, couple, or just you because why not get some nice photos of yourself for once, then you pay the session fee at the time of booking. If you had to cancel on us due to poor weather or somebody being ill then we'll do our best to find another suitable day for your shoot. However, if you cancel completely, you don’t get the session fee back. Soz.

      For weddings it's a little different. You'll initially pay a booking fee to secure your wedding date on our booking calendar. No one else can then book that day with us, it's all yours.
    • Force majeure
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      The Author will endeavour to put the Client(s) in touch with another photographer in the event they are unable to attend on the event date due to any cause beyond their reasonable control e.g. sudden illness, injury, victim of crime, flooding etc. In the event of cancellation by the The Author, or in the very unlikely event of total photographic failure, liability shall be limited to a full refund of any fees paid to them.
      The Author reserves the right to terminate coverage and leave the location of the event if the Author experiences inappropriate, threatening, hostile or offensive behaviour from person(s) at the event; or in the event that the safety of the Author is in question.

      Force majeure! It sounds exciting, doesn’t it? We suggest you start saying it every time you open a packet of crisps with a flourish, or even just flushing the loo. “Force majeure!” What it’s actually about though are circumstances beyond our control. As we work as a photographer duo the likelihood of us both being seriously ill on the same day is extremely low. No wedding photographer could give a 100% guarantee that they won't be affected at some point in their career from illness, however we give you our full assurances that only a very serious illness or other exceptionally serious circumstances would cause us to be unable to attend your wedding. We’re not the sort of people who bunk off if we’ve got a slight sniffle: we just power through!

      However, if one of us were unable to attend your wedding day we have an awesome network of photographers who we can contact to assist with coverage. We back them up in the same way.
    • Ownership, license, and reproduction
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      All digital negatives (computer files) remain the property of the The Author. The Client(s) will receive the best images from the shoot, selected by the The Author and edited to a professional standard. The Client(s) will not receive every photograph taken on the event day, and the Client(s) will not receive RAW files. The Author will endeavour to supply the maximum number of ‘successful’ images as possible. The final production, editing styles, effects, crops, and overall look of the images are left to the creative discretion of the the The Author. The selection of delivered photographs by the Author is final. In order to retain a documentary approach, the Author's image editing includes colour correction, re-sizing, blemish removal (if needed) and cropping of the images. Images will be colour-corrected and fully edited, but will not be heavily retouched. If you wish to have specific editing on any images (included, but not limited to the following: heavy correction of make up, environmental effects, clothing, reflections in glasses, removal of people or objects, or any other excessive editing), the Author will at their discretion accommodate you and will quote you an hourly editing fee to accomplish this task, or refer you to a trusted expert colleague who can provide image editing services to their own scale of fees. If referring to a colleague, the Author accepts no liability or responsibility, financial or otherwise, for the Client’s satisfaction with these externally edited images.

      The Client(s) will be issued with a Licence to images received, and is hereby granted permission by the The Author to reproduce the images and make an unlimited number of prints, for personal use only. The images that are being provided to the Client(s) are licensed for any reasonable personal use, including but not limited to: printing, copying, emailing, and web publishing. The license does not include use that results in financial gain, including but not limited to: stock photography, print sale profits, or resale of any nature. This permission applies worldwide. Any third parties requests (e.g. suppliers) for photographs must be directed to The Author. The Client(s) agree(s) that they may not use any images for commercial or editorial purposes.

      Upon receipt of the digital media, both physically or online, the Client accepts all responsibility for archiving and protecting the photographs. The Author is not responsible for the lifespan of any digital media provided or for any future changes in digital technology or media readers that might result in an inability to read the digital media provided. It is the Client's responsibility to make sure that digital files are copied to new media as required. The Author uses Pic-Time to deliver digital files, their terms of service can be viewed at https://www.pic-time.com/#TermsOfService

      The majority of this section is saying, we've been doing this for a while know, so it's best to trust us to do what we do. We often over-deliver, and we'll do our best to supply as many successful photos as possible. Trust us and our artistic eye to choose the best editing styles, effects, crops, and overall look of your images. If you liked our portfolio we won't be doing anything drastically different for you.

      RAW files are the file types that are cameras save the images in. They aren't the same files we'll be sending you, as you need special software to be able to open them. Besides asking a photographer for the RAW files is like asking a chef to dish up the separate ingredients before they've had the chance to cook and prepare them for you. You just wouldn't do it.

      The bit about your "Licence to images" is a follow on from the Copyright section you may have read above. It's industry standard for photographers to retain copyright of their photos, so for clients to enjoy their images, photographers provide clients a 'license of us' for any reasonable personal use of their photos. Basically you can print and share you photos to your hearts, just don't use them for business purposes or sell them on to anyone. Hello! magazine may be interested in buying your wedding photos for a feature, but if they are you'd have to send Hello! to us, as you can't sell the photos yourself. It's just the way it goes.

      Similarly if a supplier asks if they can use some images from your shoot to promote their services, please put them in touch with us, and we'll help them out. Don't pass them onto the supplier directly yourself, as we need to supply them with there own usage license and some guidelines of usage as we're passing them images for free.
    • Cancellation fees:
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      If the Client(s) should have to cancel a booking the following cancellation fees will become due immediately:
      Wedding bookings cooling off period: if the Client(s) changes their mind and wishes to cancel their booking within fourteen days of signing their digital contract/ booking document, the booking fee will be returned in full. Fourteen days after signing the digital contract/ booking document, cancelation fess as set out below apply.
      Wedding booking cancellation with more than (or equal to) 90 (ninety) days until the event date, the booking fee.
      Wedding booking cancellation with fewer than 90 (ninety) days to go until the event date, full price for the complete photographic coverage booked.

      In the event that the client(s) reschedules their wedding, and the Author is able to re-book the original date, the Client will receive credit for the paid amount of money. A new contract may be required. The new package price will reflect pricing in effect when the date change occurs. In the event that the Client reschedules the wedding and the Author is not able to re-book the original date, the Client forfeits the booking fee or complete fee as above.
      Portrait session bookings, full price for the complete photographic session booked.
      Where no package has been specified on the booking quotation, it will be deemed that the client(s) have chosen the ‘standard’ package at the advertised cost. Notification of cancellation must be sent in writing to the The Author. The client(s) are hereby strongly advised to take out an appropriate insurance policy to cover any expenses incurred in the event of cancellation.

      If for whatever reason you have to cancel please let us know as soon as possible. You have fourteen days as per the standard rights we all receive when entering a contract. (Not that that's how it works with a marriage certificate.) After that the booking fee is non-refundable if you cancel. The full balance fee is still payable if it’s fewer than 90 days to go to the wedding day.

      If you cancel on us we've lost out on potential income, and when cancelations are last minute we can't even book book in to replace that lost income. We're self employed and rely on the money we earn from our business to keep a roof over our heads and pay our bills. So if you cancel your wedding at the last minute we'd still need to charge for our services. Rescheduling IS an option (at our discretion), though a new contract would be needed, and a different set of fees might apply.

      We strongly recommend having wedding insurance that may help out in situations like this. We had it for our own wedding. Happily, we never had to use it, but it wasn't expensive, and gave us peace of mind.
    • Event coverage time
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      Total coverage time is as stated on the booking document. Working longer than the stated time is at the The Author's own discretion. The latest the The Author will work to on any event day is 9pm, unless otherwise agreed with the Client(s) and confirmed in writing.

      For the majority of weddings we'll be with you for a very long time on your day. We'll most likely be with you to get photos of you getting ready, details shots of your venue and the little touches you've added to your day, we'll photograph your ceremony, possibly confetti shots, maybe some group shots, candid photos of everyone enjoying themselves, capture any speeches, some photos of just the two of you, lot of photos of your friends and family, all the way through to everyone on the dance floor. It's part of the job for us to be on our feet all day, constantly concentrating, and watching out for moments to capture for you. It's satisfying, but very tiring work. So the chances are that by the end of the day we'll be ecstatic for you, but our legs will be aching and we'll be ready for bed. We may have a long drive home ahead of us too.

      If you've got something exciting happening later in the day that you'd like us to be there for, I'm sure we can work it out. The above is just to ensure we don't end up working silly hours dying on our feet, especially taking into account that wedding days don't always run exactly on time.
    • Pre-Wedding / Engagement Shoot
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      The complimentary pre-wedding / engagement shoot applicable to wedding bookings, takes place within a twenty-five mile radius of Wolverhampton, unless otherwise agreed with the The Author and confirmed in writing This is a complimentary service, and if not taken advantage of by the Client(s), it cannot be exchanged for a discount in costs, or extended coverage on a event day/date. The pre-wedding / engagement shoot must be booked and take place on week days (Monday to Friday inclusive), unless otherwise agreed with the Client(s) and confirmed in writing.

      We had a pre-wedding shoot and meet up ourselves, so we know that not only is it really useful to us, it's also really helpful to you too. Plus you get some lovely extra photos of the two of you. It's why we decided from the very start to include the shoot for free. They're extra work for us, so less profit, but it's worth it.

      As they're free we just want to make sure that the are convenient for you guys as well as us too. It may just mean that we meet up somewhere agreeable distance-wise if you've chosen a venue that's further afield, and they're pretty much always on a weekday as we need our weekends to shoot the weddings themselves. Trust us, they are fun, very useful, and you get some free photos of the two of you. So if that means booking a day off work, it's totally worth it.
    • Personal accident
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      Any directions issued to client(s), their guests or employees during a photographic shoot are deemed to be at said persons' own risk. The Author cannot be held responsible for any personal accidents during a photographic shoot.

      Hopefully you have some common sense, in fact we know you have, as you're considering booking us as photographers. It's rare we give much direction for photos, as it's all about things being relaxed and natural, but please do use that common sense if we do ask you to do something for the photos. If we're talking photos of you during a beautiful sunset, on the edge a magnificent cliff, and we ask you to take a step back; if it would mean falling off said cliff, maybe don't step backwards. No one wants a 'Lemmings' wedding.
    • Liability
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      The Author cannot be held responsible for any accidental injury or damage caused to persons or property during a shoot. The Author and any of their agents or third party associates will not be liable in the unlikely event that a problem arises, whether due to accident, loss of materials, acts of god, equipment or other failures. The Author is not responsible for loss of, or interference with, the photography due to restrictions on the location, including but not limited to, interference from surrounding devices, access limitations, flash restrictions, and the like. This limitation on liability shall also apply in the event that photographic materials are damaged in processing (film and digital), lost through camera malfunction, lost in the post, fire or otherwise lost or damaged without fault on the part of the The Author. The Client(s) understands the unpredictable and non-posed nature of photojournalism (assumption of risk) and waives any right to any civil action due to missed or lost photographs (including but not limited to unintentional infliction of emotional distress and negligence). Although all equipment is checked regularly and reasonable steps are taken to ensure backup equipment is available, the The Author will not be responsible for photographs that are not produced due to technical failure. In the event the The Author fail to perform for any other reason, the Photographer's liability is limited solely to the return of all payments received from the Client(s) under this Agreement.

      Related to the above; because there's some crazy people that would still take that step backwards over the cliff, this says we can't be held responsible for crazy people, or if that priceless Ming dynasty vase gets broken.

      It's also about trusting us that we've been doing this job for a while now, and we've got plenty of experience to know the best way to handle various situations.
    • Complaints
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      In the unlikely event of any complaint with regard to the The Author's service, all complaints must be received in writing within 7 (seven) days of receiving the products/services purchased. This includes, but is not restricted to, photographs, albums, and photo products.

      Please don't complain, we're lovely people and it will make us cry.😥But if something isn't quite right and you want to bring it up with us, please make sure you do it in a timely manner so that we can get it sorted for you.

    Where to next?

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    TOBY'S JOKES
    Milk is the fastest liquid on earth. 🥛

    Its pasteurised before you even see it
    Previously Philip Dignum Photography - © The Dignums Photography, 2018

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